RETURNS AND EXCHANGES
9.1 If you are not satisfied with an item you have purchased from us, you can return it and we will issue a Credit Note under your name, which you can use for a period of 12 months after the issue date. Cash refund is not part of our Return Policy
You have 14 days from the day you receive thr item. Items must be in excellent condition, not be opened or used in any way in order for us to be able to consider an exchange. Items must be returned in their original package and with all the parts, labels and instructions.
9.2 Before returning an item, you must first contact our Customer Service at eshop@idfinejewellery.com and request a “Return Authorization Number” (RAN) specific for a particular return.
9.3 The RAN will be send to you in the email we have on your order and will contain information about preparing and shipping your return, the address for the return and a Return Shipping Label. Return shipping costs and any other related fees will be deducted from your Credit Note. Shipping costs of returning will be at your charge and shipping costs of resending will be at i-D Fine Jewellery charge.
9.4 You can return a package via an authorized shipping company or courier, as it will be specified in the return information in the email we will send you, or by bringing the item in person to one of the i-D Fine Jewellery stores, (12 Kanari Street, Athens 10674 or Golden Hall, 37A Kifisias Avenue, Marousi 15123). In all cases, you are required to have a RAN, otherwise the return will be rejected.
9.5 Items must be returned in their original condition, in their original packaging, and with the Return Shipping label, which should clearly show the RAN. Items must be returned to the following address
i-D Fine Jewellery, attn. Returns, 8 Sekeri Street, Athens 10674, Greece
9.6 The following items cannot be returned and exchanged :
– Damaged or incomplete items.
– Items not in their original package.
– Perfumes, make-up and beauty products.
– Special order and custom made items. Products that have been altered, modified, personalized or changed from their original size, shape or form, as per your order.
– Items we ordered especially for you.
– Products whose prices depend for the most part on fluctuations in the financial markets, such as the price of precious metals, precious stones and the like. We do not control those fluctuations and we can only accept the return or exchange of the product if you agree that the return price may be different from the original price. We will communicate to you the return price before you return the product.
9.7 Packages returned without necessary return information, without a RAN or without a proper return authorization label will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected. We are not responsible for the fate of a package you may have sent to us that lacks necessary information or authorization.
9.8 Customs, duties and other fees applied from countries outside the European Union may be charged to the costumer directly. We do not control those policies and regulations and we cannot be held liable for such discrepancies.