Shipping policy

Items are shipped to the delivery address indicated by you at the time of placing your order. You are prompted to enter a delivery address when you click “Ship to a different address?” otherwise items are shipped to the billing details provided. Shipping fees are calculated automatically; the amount depends on the products ordered, the delivery destination and the shipping option selected. Delivery times are estimates based on information provided to us by you and the shipping company and we are not able to guarantee them unless we explicitly agree on a delivery time to you for a specific Purchase.
You can normally follow your order from dispatch to delivery on the shipping company’s website. You have a range of options for delivery of your order:

1. Shipping within Greece is free of charge and is normally made by Speedex. We use a shipping company at our discretion depending on conditions and availability. Shipping time for this option is normally 1 to 3 business days, unless noted otherwise on the product’s description.

2. Shipping outside Greece, (whether within the European Union or beyond) is normally made by DHL or UPS. We use a shipping company at our discretion depending on conditions and availability.  

a. Fees within European Union are calculated automatically depending on your country, area, volume and weight of your package; these fees are payable upon confirmation of your order. Shipping time within EU is normally 3 to 5 business days, unless noted otherwise on the product’s description. For orders within European Union over 300€, shipping is free of charge. Fees outside the European Union are calculated automatically depending on your country area, volume and weight of your package; these fees are payable upon confirmation of your order. For orders outside the European Union over 500€, shipping is free of charge and prices include duties and import taxes.

This offer does not apply on DECO products. For these products, fees are applied and calculated automatically depending on your country, area, volume and weight of your package.

b. Customs, import, processing and expediting or any other fees incurred in the destination country are our responsibility. All items are shipped DDP and no extras fees will be applied.

3. You may also choose the option "Local Pick Up from our Store" and pick your order in person from the i-D FINEJEWELLERY at 12 Kanari Street, Kolonaki, Athens, 10674, or at i-D FINEJEWELLERY Golden Hall, Kifissias 37A Maroussi, during store hours.

a. You can pick up your order 24 hours after placing it.

b. Any order placed between Friday 13:00 p.m. and Sunday midnight can be picked up from the i-D Fine Jewellery the following Tuesday at 10:00 a.m. (during store hours).

c. Please bring with you a copy of your order and the payment receipt, a valid personal photo ID and if paid by credit card, the credit card used for payment. If you are not the credit card holder, please bring a signed authorization note from the credit card holder.

d. Any order not picked up within 14 days will be considered abandoned. The goods will not be retained, a refund will be issued using the same method of payment as on the original order, and the amount of the refund will be calculated as the amount of the original order minus a handling fee not to exceed ten percent (10%) of the amount of the order.