Shipping policy

At i-D FINEJEWELLERY, we take great care in preparing and delivering every order. All jewellery is carefully packaged and shipped using secure, trackable delivery services appropriate for the value and nature of our products.

This Shipping Policy applies to all online orders placed through www.idfinejewellery.com.

1. Shipping Destinations

We ship internationally to a wide range of destinations.

At checkout, please select the country in which your order is to be delivered. We can only ship orders to addresses located within the country selected at checkout.

Please ensure that your delivery address, postal code, telephone number, email address, and any other required delivery information are complete and accurate.

i-D FINEJEWELLERY cannot be responsible for delays, additional costs, or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

2. Shipping Rates

Our current shipping offers are:

• Greece: Complimentary shipping.

• European Union: Complimentary shipping on orders over €300.

• United States, United Kingdom and Rest of World: Complimentary shipping on orders over €500.

Shipping charges for orders below the applicable thresholds are calculated and displayed at checkout.

Where complimentary shipping is offered, it applies to the original delivery of the order only. It does not cover the cost of returning an order to i-D FINEJEWELLERY.

3. Duties & Taxes

For eligible international orders over €500, shipping is offered on a Delivered Duty Paid (DDP) basis, where available. This means that applicable duties and import taxes are included in the amount paid at checkout and, where DDP service is available for the destination, the customer should not be required to pay additional import duties or taxes upon delivery.

Where DDP service is not available for a particular destination or order, any applicable customs duties, import taxes, brokerage fees, or other charges will be communicated or collected as applicable.

DDP service is offered solely on the original shipment of the item, it is not applicable for returned and exchanges. Where applicable, the customer is responsible for the costs of Duties & Taxes that arise for the return of an item. 

Customers are responsible for providing any information or documentation required for customs clearance.

Please note that the treatment of duties and taxes may vary depending on the destination country and applicable customs regulations.

 

4. Delivery Times

Delivery times are estimates and may vary depending on the destination, availability of the item, carrier operations, customs procedures, and other circumstances beyond our reasonable control.

Estimated delivery times are:

• Greece: approximately 1–3 business days.

• European Union: approximately 5-7 business days.

• International destinations: approximately 5-14 business days.

Delivery times begin once the order has been dispatched.

These timeframes are estimates and are not guaranteed delivery dates. Customs inspections, carrier delays, weather conditions, strikes, public holidays, or other unforeseen circumstances may result in additional delays.

We will make reasonable efforts to keep you informed of significant delays affecting your order.

5. Order Processing

Orders are normally processed during our regular business hours.

Orders containing items that require additional preparation, customization, sizing, or special ordering may require additional processing time. Where this applies, we will communicate the expected timeframe to you.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

6. Secure & Insured Delivery

Due to the nature and value of our jewellery, orders may be shipped using tracked, insured, and secure delivery services.

For certain high-value orders, a signature upon delivery may be required.

For security reasons, certain high-value orders may only be delivered to the address provided at checkout and may not be redirected, left unattended, or delivered to an alternative address.

Additional verification may be requested for certain high-value orders before dispatch.

7. Responsibility for Delivery

i-D FINEJEWELLERY remains responsible for the order until it has been successfully delivered to the delivery address provided at checkout, subject to applicable law.

If an order arrives damaged, appears to have been tampered with, or contains an incorrect item, please contact us as soon as possible at eshop@idfinejewellery.com and provide photographs of the packaging and the item received.

For information regarding returns, refunds, damaged items, or incorrect orders, please refer to our Return & Refund Policy.

8. Customs & International Deliveries

International orders may be subject to customs procedures in the destination country.

Where applicable, customers may be required to provide information or documentation to customs authorities or the delivery carrier.

Customers must cooperate with reasonable customs-clearance requirements to facilitate delivery.

Where duties and taxes are not included in the order under our DDP service, the customer is responsible for any applicable customs duties, import taxes, brokerage charges, storage fees, or other charges imposed by the destination country.

i-D FINEJEWELLERY is not responsible for delays caused by customs authorities or by the customer's failure to provide information required for customs clearance.

9. Failed, Refused, or Unclaimed Deliveries

Customers are responsible for accepting delivery of their order and providing accurate delivery information.

If an order cannot be delivered because:

• the customer provided an incorrect or incomplete address;

• the customer refuses delivery;

• the customer fails to respond to customs or carrier requests;

• required customs procedures are not completed;

• applicable charges are not paid where the customer is responsible for them; or

• the parcel remains uncollected or undelivered due to circumstances attributable to the customer,

the parcel may be returned to i-D FINEJEWELLERY.

Any return shipping costs, customs duties, taxes, brokerage fees, storage charges, carrier fees, or other costs incurred as a result may be deducted from any refund due to the customer, to the extent permitted by applicable law.

10. Returns & Shipping Costs

Complimentary or paid shipping provided for the original order does not include return shipping.

For change-of-mind returns, the customer is responsible for the cost of returning the item to i-D FINEJEWELLERY.

If the customer asks i-D FINEJEWELLERY to arrange the return shipment, the applicable return shipping costs and any related charges will be deducted from the customer's final refund.

For defective, damaged, or incorrectly supplied items, i-D FINEJEWELLERY will cover the applicable return shipping costs in accordance with our Return & Refund Policy and applicable consumer law.

Please refer to our Return & Refund Policy for full details regarding return eligibility and refunds.

11. Returns from the U.S.A., U.K., Rest of the World

For orders delivered to the United States of America, U.K. and the Rest of the World, the customer is responsible for all return-related costs in accordance with our Return & Refund Policy.

These costs may include:

• return shipping charges;

• insurance fees;

• customs duties;

• import and export taxes;

• brokerage fees;

• carrier handling charges;

• storage fees; and

• any other costs incurred in connection with the return.

If i-D FINEJEWELLERY arranges the return shipment on the customer's behalf, all applicable costs will be deducted from the final refund amount.

Depending on the value of the order, shipping method, insurance requirements, and customs procedures, return-related costs for U.S. orders may be significant.

We strongly recommend contacting eshop@idfinejewellery.com before initiating a return so that we can assist in selecting the most appropriate and cost-effective return method.

For full information regarding U.S. returns and refunds, please refer to our Return & Refund Policy.

12. Local Pickup – Greece

Where the local pickup option is available, customers may collect their order from the designated i-D FINEJEWELLERY location.

Customers will be notified when their order is ready for collection.

Orders should be collected within the timeframe communicated by i-D FINEJEWELLERY.

If an order remains uncollected, we will contact the customer to arrange collection or an alternative delivery method.

Any applicable additional delivery costs resulting from a request to ship an order after the original pickup arrangement may be charged to the customer.

If an order is ultimately cancelled or treated as unclaimed, any refund will be handled in accordance with applicable consumer law and our Return & Refund Policy.

13. Delivery Delays & Exceptional Circumstances

We make every reasonable effort to deliver orders within the estimated delivery times stated above.

However, delays may occur due to circumstances beyond our reasonable control, including:

• customs inspections or clearance;

• carrier delays;

• strikes or industrial action;

• severe weather;

• natural disasters;

• public holidays;

• government restrictions;

• transport disruptions; or

• other unforeseen events.

Where a significant delay occurs, we will make reasonable efforts to provide the customer with relevant information regarding the status of the order.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.

14. Contact Us

If you have any questions regarding shipping, delivery, customs, or the status of your order, please contact us:

i-D FINEJEWELLERY
Email: eshop@idfinejewellery.com

We are happy to assist you with your order and provide any available tracking or delivery information.

Last updated: August 2026