Refund policy

Return & Refund Policy

At i-D FINEJEWELLERY, we hope you love your purchase. If for any reason you are not completely satisfied, you may return eligible items within 14 calendar days of delivery. This policy applies to all online purchases made through www.idfinejewellery.com.

14-Day Return Period

You have 14 calendar days from the date you receive your order to request a return. To initiate a return, please contact us at eshop@idfinejewellery.com and include your order number. Once your return request is approved, you must send the item back within 14 calendar days. For customers residing in the European Union, this policy is provided in accordance with applicable EU consumer protection legislation.

You can return a package via an authorized shipping company or courier, as it will be specified in the return information in the email we will send you, or by bringing the item in person to one of the i-D FINEJEWELLERY stores, (12 Kanari Street, Athens 10674 or Golden Hall, 37A Kifisias Avenue, Marousi 15123). In all cases, you are required to have a RAN, otherwise the return will not be accepted.

Refunds

Approved returns will be refunded to the same payment method used for the original purchase. Refunds are processed the soonest possibleafter the returned item has been received and inspected. Please note that your bank or card provider may require additional time for the refund to appear in your account.

Conditions for Returns

Before sending any return, you have to contact eshop@idfinejewellery.com to obtain a Return Authorization Number (RAN). Returns sent without prior authorization may be refused.

Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected. We are not responsible for the fate of a package you may have sent to us that lacks necessary information or authorization.

To be eligible for a return and refund, items must:

be unworn, unused, and unaltered;
be returned in their original condition
include all original packaging, certificates, labels, and accessories
be accompanied by proof of purchase.

Packages returned without necessary return information, without a RAN or without a proper return authorization label will not be accepted by us.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping and other return-related costs.

If you prefer, i-D FINEJEWELLERY can arrange the return shipment on your behalf. In such cases, the cost of the return shipping and any related fees will be deducted from your final refund amount.

We recommend using a tracked and insured shipping service for customer-arranged returns, as we cannot be responsible for items lost or damaged during return transit.

Any customs duties, taxes, or import charges related to international returns are the responsibility of the customer.

Returns from the U.S.A. and other countries outside the European Union

For orders delivered to the United States of America and other countries outside the European Union, the customer is responsible for all return-related costs, including but not limited to:

Return shipping charges,
insurance fees
Customs duties
Import/export taxes
Brokerage fees
Carrier handling charges
Any other costs incurred in connection with the return

If i-D FINEJEWELLERY arranges the return shipment on the customer’s behalf, all such costs will be deducted from the final refund amount.

Please note that, depending on the value of the order, the shipping method, insurance requirements, and customs procedures, return-related costs for U.S. orders and orders outside the European Union may be significant.

Our Delivery Duty Paid complimentary service is not applicable to returns or exchanges, in accordance with our Shipping Policy.

Non-Returnable Items

The following items cannot be returned or refunded:

Personalized or engraved jewellery
Damaged or incomplete item
Custom-made or special-order items
Items not in their original package.
Resized or otherwise altered items
Perfumes, beauty products, and other sealed hygiene-related products once opened
Items exempt from the right of withdrawal under applicable law due to financial-market price fluctuations.

Please note that some items are subject to price-changes as they depend for the most part on fluctuations in the financial markets, such as the price of precious metals, precious stones and the like.

We do not control those fluctuations and we can only accept the return or exchange of the product if you agree that the return price may be different from the original price. We will communicate to you the return price before you return the product.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at eshop@idfinejewellery.com and include photographs of the item and packaging. In such cases, i-D FINEJEWELLERY will arrange an appropriate remedy in accordance with applicable consumer law, including repair, replacement, or refund.